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Marken’s Quality System Scales for Business Growth

Customer Story | Marken: a UPS Company
ISO 9001:2015 certified
Facilitates the monthly delivery of 85K drug and biological shipments
Scalable to meet the demands of a clinical supply chain leader

About Marken

Marken, a UPS company, is the only patient-centric supply chain organization 100% dedicated to the pharmaceutical and life sciences industries. Marken maintains the leading position for Direct to Patient and Home Health care services, biological sample shipments, and offers a state-of-the-art GMP-compliant depot network and logistic hubs in 54 locations worldwide for clinical trial material storage and distribution. 

Marken recently announced plans for major expansion of clinical logistics and storage capabilities through new GMP depots in South Korea and Ukraine.  The company also plans to add Genetically Modified Organism (GMO) storage capacity in Frankfurt and will add partner locations in Colombia, Taiwan, and Turkey.  These changes will bring Marken's network of GMP depots to 12 fully-owned and 12 partner depot locations. With these additions, Marken will operate the most sophisticated and most strategically located depot network in the clinical supply chain industry.

Marken is committed to quality at scale across their distribution network and their Quality Management System (QMS) has been designed to be effective, efficient and sustainable. They speak the pharma language of their clients and have based their quality structure on the classical pharmaceutical industry model, which is ISO 9001:2015 certified. 

Quality Objectives

All Marken facilities globally are compliant with Good Manufacturing Practices (GMP) for Clinical Supply Center-related activities and Good Distribution Practices (GDP) for all logistics activities and supply chain solutions. Marken has established Quality Objectives which include meeting all customer and regulatory requirements, striving for error-free and consistent execution, and protecting patient safety and confidentiality as well as clinical trial material integrity. 

Quality Culture

Marken invests in their culture of quality at every level of the organization and their employees live quality in all of their actions. WIth more than 1,100 staff members managing 85,000 drug and biological shipments every month at all temperature ranges in more than 150 countries, Marken ensures that quality is built into their services via their employees.

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Quality System

Marken’s cloud-based eQMS system ensures that their services and facilities exemplify the highest standards in the industry. A customized global set of processes drives every step of their logistics activities in order to meet all regulatory standards around the world. From storing and moving APIs, biological samples, medical devices, genetic material and special agents – to manufacturing kits, re-labeling products and handling sensitive patient data, Marken relies on their eQMS to set the best-in-class bar for clinical logistics. The business utilizes key tactical metrics with leading indicators to achieve Six Sigma levels.

The Business Value of Quality

Marken’s commitment to quality is evident throughout their business and the value is significant, both to their business and that of their clients. Marken clients have reported business value realized including enhanced reputation/ brand value, increased customer trust and satisfaction, and operational efficiencies. 

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